Shipping Policy

Effective Date: 01/04/2024

Thank you for shopping at www.theramani.com, owned and operated by Violet Ventures (“we,” “our,” or “us”). This Shipping Policy details our shipping practices and procedures.

1. Processing Time

a. Order Processing: All orders are processed within 4-7 business days. Orders are not processed or shipped on weekends or holidays.

b. Order Confirmation: You will receive a confirmation email with your order details once your order has been processed and shipped.

2. Shipping Rates & Delivery Estimates

a. Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

b. Delivery Estimates: Delivery times may vary depending on your location. Typically, domestic orders within India are delivered within 7-9 business days after shipment. International orders may take longer to arrive.

3. Shipment Confirmation & Order Tracking

a. Shipment Confirmation: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

b. Order Tracking: You can track your order using the tracking number provided in the shipment confirmation email or by logging into your account on our website.

4. Customs, Duties, and Taxes

a. International Shipping: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

b. Customs Delays: We are not responsible for any delays caused by customs clearance processes.

5. Damaged or Lost Shipments

a. Damaged Items: If you receive a damaged item, please contact us immediately at +91 73474 36259. We will initiate a replacement or refund as appropriate.

b. Lost Shipments: If your order does not arrive within a reasonable timeframe or is lost in transit, please contact us. We will work with the shipping carrier to resolve the issue.

6. Shipping Restrictions

a. Restricted Locations: We currently do not ship to certain countries or regions. Please check our website or contact us for information on shipping availability.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Violet Ventures
270, JLPL Industrial Area,
Sector 82, Mohali, Punjab
Email: info@theramani.com
Phone: +91-73474-36259