Free shipping for all orders over Rs.550
Effective Date: 01/04/2024
Thank you for shopping at www.theramani.com, owned and operated by Violet Ventures (“we,” “our,” or “us”). This Refund Policy applies to purchases made on our website.
1. Return Policy
a. If the product delivered is damaged or doesn’t match to the Image/Description as shown in the website while purchasing then you can apply for a return/exchange of product within 7 days of product received.
b. Once the return is approved, the replacement product will be dispatched within 2-3 business days and you may expect it to be delivered within 4-7 business days.
2. Refund Eligibility
We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
a. Products Eligible for Refund: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. Non-eligible Products: Certain types of goods are exempt from being returned for a refund, including personalized items or items that have been used or damaged by the customer.
3. Refund Process
a. Initiating a Refund: To initiate a refund, please contact us at info@theramani.com within 7 days of receiving your order. Provide your order number and details about the product you would like to return.
b. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
c. Refund Timeframe: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
d. Refund Method: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 working days.
4. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Violet Ventures
270, JLPL Industrial Area,
Sector 82, Mohali, Punjab
Email: info@theramani.com
Phone: +91-73474-36259